Teams at Broadcom

Provides advanced technical support for enterprise customers using Symantec security products. Diagnoses complex software, hardware, networking, infrastructure, operating system, and security issues; manages cases and customer expectations; collaborates with product, engineering, sales, and vendors; documents solutions; identifies bugs; supports testing and product improvements; and mentors or trains other support engineers.

Provides advanced technical support for enterprise customers using Symantec security products. Diagnoses complex software, hardware, networking, infrastructure, operating system, and security issues; manages cases and customer expectations; documents resolutions; collaborates with engineering, product, sales, and vendors; identifies bugs; supports testing and product improvements; creates technical documentation; and mentors or trains support personnel. The role operates in a shift model and requires strong troubleshooting, networking, Windows infrastructure, security, and customer-facing communication skills.

Perform SoC DFT architecture, test insertion and verification, ATPG and pattern generation, coverage improvement, vector simulation, post-silicon debug, and yield improvement. Collaborate with Physical Design and STA teams on DFT timing closure, work with globally distributed teams, interact with customers, and independently resolve complex technical issues. Strong DFT expertise and debugging skills are required; scripting and Tessent Shell experience are advantageous.