Chamberlain Group Innovation & Technology Culture

I’ve never been at a company where I felt like my team was treated as a startup, where we make impactful moves and then really see the results in real time.

We continue to push forward aggressively with our business transformation. I think we’re starting to get recognized as much for our technology solutions as we are for our industry-leading access hardware, which is ultimately where we want to get to.

How does your team stay ahead of emerging technology trends while scaling fast?

In connected home technology, there is no shortage of “next big things,” so a big part of staying ahead is separating lasting shifts from short-term hype. Our teams spend time tracking developments across AI, computer vision and connected devices, but we’re disciplined about asking a simple question: Does this meaningfully improve the customer’s experience in their home? 

Technologies that clearly reduce friction, improve awareness, or increase security get prioritized quickly. Those that are interesting but don’t yet deliver practical value at scale stay in exploration. Because we operate at the intersection of hardware, software and services, we also bring engineering, product and customer insights together early so we can evaluate trends through a real-world lens. That focus helps us adopt the technologies that truly matter while avoiding distractions from momentary hype cycles.

What recent product or feature are you most proud of — and what impact has it had?

Two areas we’re especially excited about are meaningful notifications and Face Access. With meaningful notifications, we’re using generative AI to transform camera alerts from simple motion pings into clear descriptions of what’s actually happening; for example, identifying that people are hanging out in your driveway or that someone delivered a food order. At the same time, we’re reducing notification overload. Our recent improvements have decreased nuisance alerts by up to 83 percent, helping homeowners focus on the moments that actually matter.

The second area is Face Access. On our newest product, the myQ Secure View 3-in-1 Smart Lock, Face Access allows homeowners to unlock their door simply by looking at the lock, creating a hands-free entry experience that is both convenient and secure. Together, these innovations move the smart home beyond basic automation and toward contextual awareness and more intuitive ways of interacting with the home.

How do you create a culture where innovation and experimentation are encouraged daily?

Innovation becomes sustainable when it’s embedded in everyday work rather than treated as a separate initiative. We structure teams around clear problem areas and give them the autonomy to test ideas through experiments, prototypes and small feature launches. As we mature our experimentation practice, we’ve also introduced a key performance indicator around the number of experiments we aim to run each year to ensure teams are consistently testing and learning. Just as important, we create transparency around what we learn, whether an experiment succeeds or fails. 

Leaders reinforce that progress comes from iteration, not perfection, and we celebrate teams that uncover insights that shape future decisions. By combining clear ownership, measurable outcomes and psychological safety, teams are empowered to explore new ideas while staying focused on delivering real value to customers.