Teams at Cisive

Performs verification activities to support company operations and quality objectives, with an emphasis on customer focus and commitment to the organization’s mission.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.