Teams at CNX

Serve as a senior automotive SME to support frontline agents and clients: diagnose vehicle issues, handle escalations, provide RCA, design and deliver technical training, maintain knowledge base, analyze contact-center data, coordinate with dealerships and stakeholders, and produce regular reports and insights.

Lead Revenue Operations analytics: partner with VP Revenue to implement forecasting, pipeline management, KPIs, and CRM best practices; build and mentor a RevOps analytics team; improve sales processes, reporting and commissions; support marketing with attribution, lead scoring, and campaign optimization to drive revenue growth.

Conducts quality assurance evaluations and audits of customer interactions across calls, email, and chat. Analyzes CSAT, DSAT, and quality trends, performs root cause investigations, coaches frontline advisors, and supports process improvements. The role prepares reports, leads case reviews and calibration sessions, ensures compliance with client standards, and presents actionable insights to internal and external stakeholders. Requires Polish and English proficiency and is onsite in Katowice.