Teams at CNX

Manages transaction quality and continuous improvement across customer-service operations. Oversees quality and client KPIs, audits, compliance, training reports, maturity assessments, SLA/SLO reporting, process controls, and corrective actions. Provides floor support, feedback, refresher training, and recruitment quality guidance while coordinating with clients and internal teams. Develops training talent, standardizes training quality, and drives process improvement initiatives across India.

Manages training and quality functions for the organization. The description provides no further details about specific responsibilities, qualifications, technologies, compensation, travel, or clearance requirements.

Sources, screens, interviews, and recommends candidates for client staffing needs. The recruiter administers recruitment programs, conducts background and reference checks, maintains accurate ATS and HRIS records, supports compensation discussions, and ensures compliant, consistent hiring practices. The role requires multilingual communication in English, Polish, and French, Italian, or Spanish, strong organization, confidentiality, and hybrid work from an office in Katowice, Szczecin, or Lublin.