Teams at Comscore, Inc.

Monitor and maintain production processing environments across Linux and Windows. Troubleshoot applications, perform first-level issue triage and escalation, execute and validate ad hoc jobs, and support Big Data platforms including Hadoop, AWS, and Greenplum. The role also automates manual processes, alerts, and efficiency improvements while collaborating with global teams in a 24/7 rotational shift environment.

Leads APAC and EMEA IT service-desk operations in Pune, administering Okta, JIRA Service Management, Microsoft 365, Entra ID, and endpoint platforms. Owns queue triage, access provisioning, escalations, SLA reporting, documentation, onboarding and offboarding, incident communications, and continuous service improvement. Coaches support staff, partners with US and EMEA teams, supports audit and cross-functional programs, and provides follow-the-sun coverage.

Lead data investigations, perform ETL and analytical modeling, provide insights and feasibility analyses to support sales and clients, develop/automate reporting and interfaces, and manage cross-functional analyst teams across Comscore product areas.