Teams at Cyncly

The role seeks an AI Lead to drive Generative AI and Computer Vision projects, focusing on precise visual transformations and model training while mentoring engineering teams in best practices.

The AI Lead will design, develop, and implement AI solutions to enhance the SDLC stages, mentor teams, and ensure responsible AI practices.

Lead AI-enabled customer support initiatives across a SaaS product portfolio. Identify and implement AI triage, automation, deflection and self-service improvements. Own and optimize Zendesk AI capabilities, collaborate with support, product and operations, define success metrics, and communicate outcomes to stakeholders.