Jobs at Ensono

Directs strategy and roadmaps for network products, conducts client and market research, develops business plans, writes requirements, and partners with engineering and delivery teams. Monitors product performance, pricing, competition, and market trends. Supports network, security, and telephony projects, including issue prioritization and internal product and solution support.

Designs, implements, administers, and optimizes enterprise VMware and Nutanix virtualization environments. Leads datacenter migrations, infrastructure upgrades, platform consolidations, and modernization initiatives. Provides advanced troubleshooting, capacity planning, performance optimization, monitoring, root cause analysis, and operational support. Develops automation using PowerShell, PowerCLI, and Python, coordinates with stakeholders and vendors, creates technical documentation, and mentors junior engineers. The role operates within 24/7 rotational shifts.

Provides senior technical leadership for complex distributed infrastructure and private cloud environments. Coordinates OS, virtualization, network, storage, middleware, database, and VDI teams; leads major incident and escalation resolution; drives MTTR, SLA adherence, reliability, and service improvement. The role coaches technical teams, manages client and stakeholder engagement, partners with onshore technical leadership, and provides hands-on expertise across Windows Server, Linux, VMware, and enterprise infrastructure.

Leads production Linux operations across hosted, cloud, and remote infrastructure. Responsibilities include resolving major incidents, performing root-cause analysis, maintaining availability and compliance, developing Ansible and Bash automation, supporting infrastructure as code, managing changes, documenting SOPs and recovery procedures, monitoring systems, mentoring engineers, and communicating with clients and stakeholders during incidents and maintenance.

Serves as the senior technical SME for enterprise Windows infrastructure across on-premises, VMware, and Azure environments. Responsibilities include L3/L4 support, Active Directory administration, server lifecycle management, virtualization, automation, monitoring, patching, security hardening, backup and disaster recovery, incident escalation, root cause analysis, documentation, customer engagement, and mentoring junior engineers in a managed services environment.

Leads reliability, automation, observability, and performance engineering for mission-critical z/OS environments. Designs infrastructure-as-code and self-healing workflows, modernizes legacy scripts and mainframe SDLC processes, builds CI/CD pipelines, optimizes batch and OLTP workloads, and implements AI-driven monitoring. Manages high-severity incidents, postmortems, capacity planning, platform hardening, and operational readiness while mentoring teams on SRE and DevOps practices.

Supports Db2 LUW databases for multiple clients, including environment design, installations, upgrades, patching, migrations, troubleshooting, security, backup and recovery, performance tuning, and high-availability management. The role collaborates with clients and global DBA teams, supports projects and 24x7 incidents, develops automation and documentation, resolves complex issues, and mentors junior administrators. Rotating shifts and on-call participation are required.

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, optimizes, and supports enterprise virtualization and hybrid cloud infrastructure. Leads datacenter migrations, modernization, capacity planning, deployments, upgrades, troubleshooting, automation, and performance improvement. Provides technical leadership, mentors engineering teams, manages stakeholder and vendor relationships, mitigates technical risks, develops infrastructure standards, and supports cloud adoption and platform modernization initiatives.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Designs, develops, implements, integrates, and supports enterprise Identity and Access Management systems. Responsibilities include troubleshooting identities, authentication, authorization, entitlements, and permissions; administering Active Directory, Okta, Azure AD, Office 365, and IAM platforms; developing scripts, audit reports, and reusable IAM frameworks; providing advanced technical support; documenting solutions; and coordinating with clients and vendors.

Provide 24/7 mainframe network systems programming support for z/OS clients. Install, upgrade, customize, administer, tune, monitor, and troubleshoot network components and related software. Support migrations, disaster recovery, encryption, connectivity, change control, documentation, and vendor coordination. Develop network toolkits and resolve production issues across multiple clients and time zones.

Develop and enhance commercial applications, primarily DocuSign CLM, GoTransverse, and ServicePath. Translate stakeholder requirements into scalable features, integrations, prototypes, and documentation. Perform comprehensive testing, troubleshoot applications, maintain security, and support enterprise platforms involving billing, CPQ, Salesforce, Workday, and quote-to-cash processes. Collaborate with global cross-functional teams while managing priorities in agile and waterfall environments.

Administer and engineer enterprise IBM AIX and pSeries environments as the highest technical escalation point. Responsibilities include OS, kernel, LVM, PowerVM, VIOS, HMC, virtualization, SAN storage, migrations, patching, performance tuning, high availability, disaster recovery, incident resolution, root-cause analysis, automation, documentation, and vendor coordination. The role provides technical SME leadership, collaborates across infrastructure teams, and supports rotational shifts and on-call operations.

Provides senior-level administration, engineering, automation, and support for enterprise Windows Server environments across on-premises and cloud platforms. Responsibilities include L3 escalation, Active Directory and infrastructure management, Terraform-based deployments, Azure and AWS support, virtualization, patching, security hardening, disaster recovery, performance optimization, incident management, and troubleshooting. The role also leads modernization initiatives, mentors junior engineers, develops documentation, and participates in 24x7 on-call support.

Lead process reengineering and automation initiatives: analyze and map current processes, design To-Be workflows, implement digital/automation solutions, manage stakeholder engagement and change management, deliver training, measure KPIs and realize cost savings while mentoring the team.

The AMS Innovation and Improvement Manager drives operational excellence and innovation in L1/L2 production support, focusing on process improvement, automation, and stakeholder engagement to enhance service delivery.

Supports and engineers complex client network environments, providing L3/L4 troubleshooting, incident and change management, network architecture, capacity planning, monitoring, automation, and performance improvements. Designs hybrid AWS and Azure networking solutions, develops roadmaps and technical requirements, researches emerging technologies, and provides consultative direction to customers and internal teams. The role leads complex projects and serves as a network subject matter expert.

Provides advanced L3 network operations support for client environments, troubleshooting performance and communications issues, designing complex LAN/WAN, security, SDN, and hybrid cloud architectures, and leading network projects and roadmaps. The role manages incidents, changes, problems, capacity, documentation, automation, and process improvements while advising clients and evaluating emerging technologies. It requires deep expertise in Cisco, firewalls, routing protocols, AWS and Azure networking, and hybrid connectivity.

Lead process analysis across client billing, finance/audit, and accounts receivable. Produce stakeholder communications and reports, drive profitability and process-improvement projects, mentor junior staff, and coordinate partner relationships and resource acquisition.