Jobs at Ensono

Designs, implements, administers, and optimizes enterprise VMware and Nutanix virtualization environments. Leads datacenter migrations, infrastructure upgrades, platform consolidations, and modernization initiatives. Provides advanced troubleshooting, capacity planning, performance optimization, monitoring, root cause analysis, and operational support. Develops automation using PowerShell, PowerCLI, and Python, coordinates with stakeholders and vendors, creates technical documentation, and mentors junior engineers. The role operates within 24/7 rotational shifts.

Provides L2 application support for Java and .NET applications, owning incident resolution, major incident participation, root-cause analysis, production changes, monitoring, automation, and operational readiness. Troubleshoots application, JVM, middleware, Unix/Linux, and networking issues; develops scripts and improves observability. Collaborates with development, infrastructure, database, middleware, and security teams while maintaining runbooks and communicating technical updates. The role requires rotational shifts in a hybrid environment.

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, optimizes, and supports enterprise virtualization and hybrid cloud infrastructure. Leads datacenter migrations, modernization, capacity planning, deployments, upgrades, troubleshooting, automation, and performance improvement. Provides technical leadership, mentors engineering teams, manages stakeholder and vendor relationships, mitigates technical risks, develops infrastructure standards, and supports cloud adoption and platform modernization initiatives.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Serves as the senior technical SME for enterprise Windows infrastructure across on-premises, VMware, and Azure environments. Responsibilities include L3/L4 support, Active Directory administration, server lifecycle management, virtualization, automation, monitoring, patching, security hardening, backup and disaster recovery, incident escalation, root cause analysis, documentation, customer engagement, and mentoring junior engineers in a managed services environment.

Provide L2 support and advanced troubleshooting for Windows and Linux servers in a 24/7 environment. Responsibilities include incident resolution, root cause analysis, system administration, performance tuning, disk expansion, VM reconfiguration, application deployment, monitoring, backup and recovery, patch management, and automation. The role documents incidents in ServiceNow, follows ITIL processes, coordinates with L3 teams, and supports enterprise infrastructure across on-premises and cloud environments.

Designs, develops, implements, integrates, and supports enterprise Identity and Access Management systems. Responsibilities include troubleshooting identities, authentication, authorization, entitlements, and permissions; administering Active Directory, Okta, Azure AD, Office 365, and IAM platforms; developing scripts, audit reports, and reusable IAM frameworks; providing advanced technical support; documenting solutions; and coordinating with clients and vendors.

Leads production Linux operations across hosted, cloud, and remote infrastructure. Responsibilities include resolving major incidents, performing root-cause analysis, maintaining availability and compliance, developing Ansible and Bash automation, supporting infrastructure as code, managing changes, documenting SOPs and recovery procedures, monitoring systems, mentoring engineers, and communicating with clients and stakeholders during incidents and maintenance.

Provide 24/7 mainframe network systems programming support for z/OS clients. Install, upgrade, customize, administer, tune, monitor, and troubleshoot network components and related software. Support migrations, disaster recovery, encryption, connectivity, change control, documentation, and vendor coordination. Develop network toolkits and resolve production issues across multiple clients and time zones.

Develop and enhance commercial applications, primarily DocuSign CLM, GoTransverse, and ServicePath. Translate stakeholder requirements into scalable features, integrations, prototypes, and documentation. Perform comprehensive testing, troubleshoot applications, maintain security, and support enterprise platforms involving billing, CPQ, Salesforce, Workday, and quote-to-cash processes. Collaborate with global cross-functional teams while managing priorities in agile and waterfall environments.

Administer and support IBM WebSphere and middleware environments, including implementation, upgrades, high-availability configuration, monitoring, tuning, patching, and vulnerability remediation. Design system configurations, disaster recovery procedures, automation, and infrastructure-management guidelines. Prepare capacity reports, manage multiple projects, mentor technical staff, and support business-critical systems in a 24/7 rotational environment.

Acts as a strategic Culture and People Experience partner to leaders, shaping organizational culture, supporting workforce planning, developing and retaining talent, resolving employee relations issues, guiding policy interpretation, ensuring employment-law compliance, identifying training needs, and recommending leadership coaching and organizational development solutions.

Provides L3 administration, architecture, automation, and technical leadership for enterprise Linux infrastructure across on-premises, virtualized, and cloud environments. Responsibilities include Terraform-based infrastructure as code, Kubernetes/OpenShift administration, Ansible and scripting automation, storage and virtualization management, patching, hardening, performance tuning, incident response, and capacity planning. The role supports mission-critical 24x7 environments, leads complex troubleshooting and transformation initiatives, collaborates across technical teams, and mentors junior engineers.

Administer and engineer enterprise IBM AIX and pSeries environments as the highest technical escalation point. Responsibilities include OS, kernel, LVM, PowerVM, VIOS, HMC, virtualization, SAN storage, migrations, patching, performance tuning, high availability, disaster recovery, incident resolution, root-cause analysis, automation, documentation, and vendor coordination. The role provides technical SME leadership, collaborates across infrastructure teams, and supports rotational shifts and on-call operations.

Provides senior-level administration, engineering, automation, and support for enterprise Windows Server environments across on-premises and cloud platforms. Responsibilities include L3 escalation, Active Directory and infrastructure management, Terraform-based deployments, Azure and AWS support, virtualization, patching, security hardening, disaster recovery, performance optimization, incident management, and troubleshooting. The role also leads modernization initiatives, mentors junior engineers, develops documentation, and participates in 24x7 on-call support.

Lead process reengineering and automation initiatives: analyze and map current processes, design To-Be workflows, implement digital/automation solutions, manage stakeholder engagement and change management, deliver training, measure KPIs and realize cost savings while mentoring the team.

The AMS Innovation and Improvement Manager drives operational excellence and innovation in L1/L2 production support, focusing on process improvement, automation, and stakeholder engagement to enhance service delivery.

Install, configure, and manage operating systems and Azure services for mission-critical client environments. Build scalable, auto-scaled infrastructure using automation and configuration management. Troubleshoot complex technical issues, manage problems, communicate with clients, and participate in 24/7 on-call support. Continuously improve processes, maintain Azure expertise, and support team development.

Supports and engineers complex client network environments, providing L3/L4 troubleshooting, incident and change management, network architecture, capacity planning, monitoring, automation, and performance improvements. Designs hybrid AWS and Azure networking solutions, develops roadmaps and technical requirements, researches emerging technologies, and provides consultative direction to customers and internal teams. The role leads complex projects and serves as a network subject matter expert.