Jobs at Ensono

The Site Reliability Engineer will manage infrastructure as code, CI/CD pipelines, monitoring, incident response, troubleshooting, systemic remediation, toil reduction, security risk mitigation, and service management improvements. The role leads incident resolution and postmortem activities, supports client-facing SRE discussions, coordinates with suppliers, and helps expand SRE capabilities. The schedule is 1:30 PM to 10:30 PM IST with 24/7 on-call support.

Leads mainframe modernization and migration initiatives for large global clients. Develops transformation and re-platforming solutions, conducts discovery workshops, presents technical and business cases, advises executives, and partners with sales, consulting, operations, and product teams. Requires extensive mainframe expertise across legacy technologies, migration architecture, data modernization, cloud and hybrid environments, and enterprise hosting. The role also supports AI-driven modernization, technical documentation, project lifecycle management, and client relationship development.

Monitor global managed file transfers, investigate failed or delayed transfers, manage incidents and escalations, perform root cause analysis, document issues, and support MFT customers. The role requires on-call rotational coverage for 24/7 service availability and is based five days per week in the Hyderabad office.

Leads an application support team, overseeing incident, problem, change, and service request management. Manages staff performance, workload distribution, stakeholder and vendor coordination, SLA adherence, root-cause analysis, documentation, reporting, and continuous improvement. Applies ITIL and foundational SRE practices, including monitoring, automation, toil reduction, reliability improvement, and collaboration with engineering, infrastructure, and DevOps teams. The role may include on-call support and work outside regular business hours.

Leads major incident response, L3 application escalations, root-cause analysis, reliability engineering, change risk assessment, disaster recovery validation, and observability improvements. Builds automation and recovery frameworks using scripting, tunes Java and .NET applications, validates operational readiness, and mentors support teams. The role requires strong application architecture, distributed systems, middleware, database, monitoring, and production operations expertise in regulated environments, with on-call support and hybrid work.

Manage and support complex data center network infrastructure in a 24/7 rotational environment. Responsibilities include incident response, root cause analysis, lifecycle management, software upgrades, hardware refreshes, network deployments, documentation, CMDB maintenance, monitoring, configuration backups, and cross-functional coordination. The role requires expertise in routers, switches, firewalls, load balancers, Cisco ACI, and VMware NSX-T, with approximately 80% operational support and 20% build and deployment work.

Leads complex enterprise, data center, cloud, and WAN network operations, providing L3/L4 support, critical incident escalation, troubleshooting, root cause analysis, and performance optimization. Designs and deploys network infrastructure, reviews architectures, supports security and load-balancing technologies, and leads transformation initiatives. Mentors engineers, drives automation and process improvements, manages ITIL practices, and communicates technical recommendations to clients and stakeholders in a 24/7 rotational environment.

Leads major incident response, L3 application escalations, root-cause analysis, reliability engineering, and high-risk change assessments. Tunes Java and .NET applications, validates disaster recovery, develops automation and observability frameworks, improves MTTR, and mentors support teams. Requires expertise in distributed systems, middleware, scripting, databases, monitoring tools, regulated production environments, and on-call operations.

Provide z/OS system programming support for mainframe clients, including operating system upgrades, SMP/E and non-SMP/E ISV installations, maintenance, configuration, and deployments. Support storage, performance, capacity, security, and networking teams from a z/OS perspective. Develop upgrade roadmaps and project plans, guide system programmers, coordinate with vendors and customers, improve processes, and review technical documentation.

Leads major incident response, L3 escalations, technical root-cause analysis, and long-term remediation for production applications. Applies SRE practices, tunes Java and .NET runtimes, validates disaster recovery, assesses high-risk changes, and improves reliability through automation, monitoring, and observability. Mentors support teams, approves operational documentation, and advises stakeholders in regulated production environments. Requires on-call availability and strong expertise across application architecture, middleware, infrastructure, scripting, databases, and performance engineering.

Directs strategy and roadmaps for network products, conducts client and market research, develops business plans, writes requirements, and partners with engineering and delivery teams. Monitors product performance, pricing, competition, and market trends. Supports network, security, and telephony projects, including issue prioritization and internal product and solution support.

Designs, implements, administers, and optimizes enterprise VMware and Nutanix virtualization environments. Leads datacenter migrations, infrastructure upgrades, platform consolidations, and modernization initiatives. Provides advanced troubleshooting, capacity planning, performance optimization, monitoring, root cause analysis, and operational support. Develops automation using PowerShell, PowerCLI, and Python, coordinates with stakeholders and vendors, creates technical documentation, and mentors junior engineers. The role operates within 24/7 rotational shifts.

Leads reliability, automation, observability, and performance engineering for mission-critical z/OS environments. Designs infrastructure-as-code and self-healing workflows, modernizes legacy scripts and mainframe SDLC processes, builds CI/CD pipelines, optimizes batch and OLTP workloads, and implements AI-driven monitoring. Manages high-severity incidents, postmortems, capacity planning, platform hardening, and operational readiness while mentoring teams on SRE and DevOps practices.

Supports Db2 LUW databases for multiple clients, including environment design, installations, upgrades, patching, migrations, troubleshooting, security, backup and recovery, performance tuning, and high-availability management. The role collaborates with clients and global DBA teams, supports projects and 24x7 incidents, develops automation and documentation, resolves complex issues, and mentors junior administrators. Rotating shifts and on-call participation are required.

Designs, implements, supports, upgrades, and optimizes middleware and systems infrastructure using IBM DataPower or IBM MQ. Responsibilities include high-availability configuration, virtualization, storage, data protection, automation, patching, disaster recovery planning, vulnerability remediation, monitoring, capacity reporting, and systems management. The role also mentors technical staff, manages multiple projects, and supports 24/7 rotational operations.

Designs, implements, administers, and optimizes ServiceNow ITOM Event Management solutions. Responsibilities include configuring event and alert rules, integrations, dashboards, correlation and root-cause analysis, Discovery and CMDB relationships, automated remediation workflows, and monitoring performance. The role troubleshoots event-processing issues, supports upgrades and production deployments, collaborates with stakeholders, documents solutions, and advises on ITOM best practices.

Administer and engineer enterprise IBM AIX and pSeries environments as the highest technical escalation point. Responsibilities include OS, kernel, LVM, PowerVM, VIOS, HMC, virtualization, SAN storage, migrations, patching, performance tuning, high availability, disaster recovery, incident resolution, root-cause analysis, automation, documentation, and vendor coordination. The role provides technical SME leadership, collaborates across infrastructure teams, and supports rotational shifts and on-call operations.

Provides senior-level administration, engineering, automation, and support for enterprise Windows Server environments across on-premises and cloud platforms. Responsibilities include L3 escalation, Active Directory and infrastructure management, Terraform-based deployments, Azure and AWS support, virtualization, patching, security hardening, disaster recovery, performance optimization, incident management, and troubleshooting. The role also leads modernization initiatives, mentors junior engineers, develops documentation, and participates in 24x7 on-call support.

Lead process reengineering and automation initiatives: analyze and map current processes, design To-Be workflows, implement digital/automation solutions, manage stakeholder engagement and change management, deliver training, measure KPIs and realize cost savings while mentoring the team.

The AMS Innovation and Improvement Manager drives operational excellence and innovation in L1/L2 production support, focusing on process improvement, automation, and stakeholder engagement to enhance service delivery.