Teams at Ensono

Senior L3 Systems Engineer with 10+ years supporting Windows Server environments. Troubleshoot AD (FSMO, trusts, replication, GPO), DNS, DHCP, clustering, patching, hardware/RAID, backups, certificates/IIS, and Azure/Azure AD Connect. Perform migrations (AD, DHCP, file/print), RCA for P1/P2 incidents, liaise with US/EU customers, escalate to lower tiers, and participate in change implementations. Works ITIL processes and 24x7 rotation shifts.

Lead engineer for client AWS deployments: install, configure, and manage OS and AWS services; automate scalable environments using IaC and config management; troubleshoot complex issues; provide 24x7 fourth-line on-call support; mentor teammates and support pre-sales architects.

Design, develop, and optimize enterprise ServiceNow solutions including Service Catalog, ITSM and CSM modules. Build catalog items, workflows, Flow Designer automations, integrations (REST/APIs), and platform customizations (Business Rules, Script Includes, Client Scripts, UI Builder). Collaborate across teams for design, UAT, deployment, and post-production support; follow CMDB-driven and automation-first design patterns.