Teams at Entrata

Conducts quality audits of renter’s insurance verification records, coaches team members on errors, leads onboarding and refresher training, analyzes trends, maintains SOPs, and processes a reduced volume of verification cases. The role communicates audit findings to leadership, identifies workflow and knowledge gaps, supports operational compliance, and reviews AI outputs for accuracy, privacy, and adherence to standards.

Reviews and audits resident proof-of-insurance documents against community requirements, updates policy records for changes and cancellations, and maintains accurate data. The role follows SOPs, manages processing queues and service-level targets, escalates complex documents, protects personally identifiable information, and communicates professionally with internal and external stakeholders. It requires precise data entry, strong English comprehension, basic property and casualty insurance knowledge, and proficiency with CRM, ticketing, and office productivity tools.

Manage client utility invoice portfolios by tracking, retrieving, processing, and uploading invoices; resolve missing and escalated bill alerts; coordinate with utility providers and internal teams; support property transitions; analyze vendor performance; follow SOPs; and meet departmental KPIs. The role requires strong English communication, attention to detail, Excel proficiency, problem-solving, organizational skills, and availability for night shifts serving U.S.-based clients.