Teams at EXL

Develop and maintain Adobe Experience Manager backend solutions using Java, Sling Models, Servlets, OSGi services, workflows, REST and GraphQL integrations. Manage repositories, indexes, Dispatcher, caching, replication, multisite deployments, and cloud environments. Partner with DevOps teams on CI/CD and Cloud Manager deployments, optimize performance and scalability, implement security practices, and troubleshoot production issues.

Leads data modeling initiatives across multiple teams, drives strategic improvements to modeling practices, represents the data modeling function in executive meetings, and develops long-term plans. Requires a graduate degree in computer science, data science, or a related field, plus 6–8 years of data modeling or data analysis experience.

Processes customer orders, resolves delivery, returns, billing, and account inquiries, and supports domestic and international customers in English, German, Mandarin, and Arabic. Coordinates with logistics, warehouses, couriers, customs, stores, and cross-functional teams. Maintains CRM records, sends customer communications, processes refunds, and contributes to customer service improvements. The description also mentions providing leadership to managers and driving strategic initiatives.