Teams at EXL

Design and deploy production-grade Generative AI and Agentic AI solutions for claims processing, underwriting, customer servicing, and decision automation. Analyze structured and unstructured data, apply advanced analytics and machine learning techniques, identify process inefficiencies, and develop intelligent workflow solutions. Collaborate with clients and internal teams, facilitate working sessions, lead status meetings, identify growth opportunities, and serve as a trusted advisor to stakeholders.

Prepare, review, validate, and submit premium, claims, and risk bordereaux in accordance with Lloyd’s and contract requirements. Maintain accurate data, records, mappings, and submission timelines; support regulatory reporting and internal insights. Resolve queries from underwriters, brokers, and coverholders, coordinate with internal teams, escalate complex issues, and follow through to closure. Handle high transaction volumes, support quality assurance escalations, and mentor new hires on query handling.