Teams at Firework

Own and grow a portfolio of enterprise accounts across brands and retailers. Manage the post-sale customer journey, including onboarding, adoption, integration, ROI measurement, renewals, expansions, and churn mitigation. Analyze customer and product data to provide strategic recommendations, lead executive business reviews, and demonstrate business impact. Serve as the customer voice internally while coordinating billing reviews, issue resolution, product feedback, and process improvements.

Provide technical expertise across pre- and post-sales for enterprise customers: translate requirements into scalable integration solutions, drive onboarding and product deployment, triage technical issues, create integration playbooks and documentation, and liaise with product and engineering to prioritize feature feedback and ensure successful launch and hand-off.

Own global monthly, quarterly, and annual GAAP close processes, consolidation, revenue recognition, technical accounting, financial reporting, audits, payroll accounting, finance administration, and accounting systems. Lead policy, controls, process improvements, automation, and financial data architecture while developing a lean accounting team and supporting scalable decision-making across a global technology company.