Teams at Five9

Hands-on senior technical manager responsible for stabilizing and modernizing network and infrastructure across data centers and cloud. Lead transition from manual operations to automation and IaC, rebuild team skills, implement observability, support Kubernetes/AI/GPU workloads, hire and upskill engineers, and reduce incident load while enabling scalable, policy-driven operations.

Build and maintain Five9's engineering intelligence platform: design Looker dashboards, migrate HTML dashboards, implement DORA metrics, create automated ETL pipelines from Jira/Jellyfish/Salesforce into BigQuery using SQL/Python, ensure data quality and near-real-time freshness, and deliver analytical insights to engineering leadership.

Lead design and implementation of network-as-code and large-scale SDN/container networking. Build CI/CD pipelines, automate security and traffic policies, validate network state, troubleshoot complex routing and overlay issues, and drive technical strategy and documentation across global, multi-tenant cloud and bare-metal environments.