Teams at Ford Motor Company

Lead global 24x7 network and security operations to ensure high availability (99.999%+). Manage incident, change, and problem processes; perform end-to-end troubleshooting and root cause analysis; drive observability/monitoring, continuous improvement, hardware/software refreshes, and cloud proxy migration. Coordinate Follow-The-Sun shifts, support escalations, and collaborate with engineering teams to optimize infrastructure and customer experience.

Lead functional SAP SD/VMS design, implementation, incident resolution, and billing integration on S/4HANA. Document functional specs, support upgrades, perform testing, follow Agile, mentor juniors, and ensure security and controls.

Lead and support 24x7 global network and security operations, manage incident bridges and change controls, perform end-to-end troubleshooting, collaborate with engineering teams, support transformation projects, ensure service reliability and security, and drive continuous improvement and training.