Teams at Gentrack

Provide global L1/L2 endpoint and desktop support for macOS and Windows using Jamf and Microsoft Intune; manage tickets in Jira Service Management; escalate to L2/L3 teams; act as shift lead, mentor junior engineers, contribute to SOPs and knowledge base, and meet SLA targets while ensuring excellent customer service.

The Software Engineer will develop and support Gentrack products, collaborate with teams, and ensure quality delivery through various coding practices and customer interactions.

As a Junior Software Engineer, you will support product development, analyze customer requests, create documentation, and ensure quality delivery while collaborating with team members.