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Information Technology • Security • Design
Provides Tier 2 technical support for customer voice and data networks in a 24x7 NOC environment. Responsibilities include monitoring core and edge networks, troubleshooting routing, switching, IP, optical, SD-WAN, and firewall issues, managing escalations, coordinating with vendors, documenting incidents, and mentoring junior engineers. Requires strong networking knowledge, experience with SLA-driven operations, and familiarity with Cisco, Juniper, FortiGate, Palo Alto, and related technologies.
