Jobs at Hevo Data

Leads Hevo’s premier technical support function for enterprise customers, owning technical relationships, onboarding, adoption, escalations, renewal readiness, and customer advocacy. Builds operating models, playbooks, KPIs, SLAs, health scoring, and escalation processes while hiring and developing TAM and support engineering teams. Provides hands-on technical leadership across APIs, integrations, cloud infrastructure, pipelines, and data systems, partnering with Product, Engineering, Account Management, and executives to improve retention, expansion, and customer outcomes.

Own complex customer technical issues from investigation through resolution, specializing in JDBC integrations, databases, APIs, and data pipelines. Diagnose problems using SQL, logs, and product internals; partner with Engineering and Product on escalations and permanent fixes; lead incidents; improve support processes through automation and AI; create documentation; and mentor CX engineers.

Own customer technical issues from investigation through resolution within SLA timelines. Troubleshoot SQL, databases, JDBC integrations, APIs, logs, and ETL workflows; communicate findings clearly and minimize escalations. Partner with Product and Engineering on complex issues, use AI and automation to improve support efficiency, and contribute to SOPs, knowledge-base articles, onboarding materials, training, and team enablement.

Leads and mentors a software engineering team building scalable, reliable, secure platform services and database connectors for enterprise data pipelines. Responsibilities include architecture reviews, distributed backend systems, operational excellence, observability, quality, security, KPI tracking, cross-functional collaboration, hiring, and end-to-end product ownership. The role requires strong technical leadership, system design expertise, scalability and performance optimization, and experience managing or leading engineering teams.

Lead a team building AI-powered connector frameworks, scalable platform services, database connectors, and reliable data pipelines. Own architecture, observability, security, auditability, multi-tenancy, high availability, and exactly-once delivery. Develop engineers, participate in hiring and performance feedback, maintain substantial hands-on coding responsibilities, and guide production incident response. The role supports growth toward Engineering Manager or Staff/Principal Engineer.

Leads and scales Hevo’s global Technical Account Management function, owning post-sales strategy, onboarding, adoption, renewals, expansion, customer health, and net revenue retention. The role builds TAM playbooks, segments customers, develops dashboards and lifecycle metrics, hires and coaches technical CSEs, and partners cross-functionally with Sales, Product, Marketing, and Finance. It also drives customer advocacy and uses AI and automation to improve team efficiency.

Senior post-sales Solution Engineer who partners with Account Managers to lead technical discovery, architecture reviews, and solution design for enterprise customers. Engages with CTOs and data architects, translates complex requirements into actionable guidance, identifies expansion opportunities, and documents patterns and reference architectures to raise technical standards across the post-sales function.