Teams at Hevo Data

Leads Hevo’s premier technical support function for enterprise customers, owning technical relationships, onboarding, adoption, escalations, renewal readiness, and customer advocacy. Builds operating models, playbooks, KPIs, SLAs, health scoring, and escalation processes while hiring and developing TAM and support engineering teams. Provides hands-on technical leadership across APIs, integrations, cloud infrastructure, pipelines, and data systems, partnering with Product, Engineering, Account Management, and executives to improve retention, expansion, and customer outcomes.

Own complex customer technical issues from investigation through resolution, specializing in JDBC integrations, databases, APIs, and data pipelines. Diagnose problems using SQL, logs, and product internals; partner with Engineering and Product on escalations and permanent fixes; lead incidents; improve support processes through automation and AI; create documentation; and mentor CX engineers.

Own customer technical issues from investigation through resolution within SLA timelines. Troubleshoot SQL, databases, JDBC integrations, APIs, logs, and ETL workflows; communicate findings clearly and minimize escalations. Partner with Product and Engineering on complex issues, use AI and automation to improve support efficiency, and contribute to SOPs, knowledge-base articles, onboarding materials, training, and team enablement.