Jobs at Iron Mountain

Lead enterprise projects from initiation through delivery, managing scope, risks, budgets up to $15M, stakeholders, governance, communications, and change management to execute global transformation and shared-services initiatives.

Responsible for managing 24/7 data center operations, troubleshooting routing, switching, and firewall environments, while ensuring compliance with ITIL standards.

Provide on-site data center technical support: rack and install servers, storage, and network hardware; perform cabling and asset tagging; follow remote engineers' instructions for troubleshooting, power-cycling, and component swaps; maintain records and ensure compliance with safety and access protocols.

Manage real-time contact center operations and global workforce planning: monitor live queues, create forecasts and optimized schedules, design dashboards and automated reports, execute contingency plans, tune outbound/virtual hold workflows, and recommend process improvements to meet service levels and maintain compliance.

Lead and optimize operational activities including process design, KPI-driven performance monitoring, compliance with regulations (including India labor laws), cross-functional collaboration, vendor management, continuous improvement deployment, team leadership, and budget oversight to drive efficiency, quality, and cost-effectiveness.

Manage and optimize data center network infrastructure (routers, switches, firewalls, load balancers); perform advanced troubleshooting and RCA for LAN/WAN; configure VPNs and network access controls; collaborate with L1 teams, OEM vendors, and server/storage teams to resolve escalations and ensure security and high availability.

Lead Level 3 application support for cloud and on-prem Digital Solutions: own incident resolution, perform deep diagnostics and root cause analysis, collaborate with DevOps/Engineering/Product teams to improve platform stability, monitor system health, and enforce IT service delivery processes.

Provide Level 3 application support for cloud and on‑prem digital solutions: lead root-cause analysis and incident resolution, monitor system health, collaborate with Engineering/DevOps/Product teams, manage incident/problem/change processes, automate tasks with Python, and maintain client relationships to ensure platform stability and performance.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Lead technical architecture and operations for Oracle Cloud Financials, design role-based access controls, implement OCI security, manage integrations via Oracle Integration Cloud (PL/SQL, SOAP/REST, JSON/XML), oversee environments (dev/test/prod), drive Oracle Risk Management Cloud implementation, optimize performance, and collaborate with cross-functional teams and stakeholders.

The role involves defining strategic initiatives, collaborating with stakeholders to implement programs, and ensuring delivery of measurable outcomes to enhance growth in India's business units.

The Cluster Manager oversees operational performance across multiple locations, ensuring exceptional service standards, compliance, and resource optimization while driving customer satisfaction and continuous improvement initiatives.

Drive national enterprise account strategy and revenue for manufacturing and conglomerate clients. Build CXO-level relationships, close complex multi-year deals, develop pipeline, and lead multidisciplinary sales teams while coordinating with product, finance, and operations to deliver customized digital transformation solutions.

Lead enterprise account strategy and revenue growth for manufacturing and conglomerate clients. Build C-level relationships, manage complex multi-stakeholder deals and RFPs, mentor a multidisciplinary sales team, and coordinate with product, finance, and operations to deliver large-scale digital transformation solutions.

Lead architecture, design, and development of full-stack web applications. Implement microservices and serverless solutions, collaborate with stakeholders and vendors, ensure high performance and scalability, drive CI/CD and DevOps practices, and maintain engineering excellence across frontend and backend stacks.