Jobs at Iron Mountain

Provide 24x7 L1 monitoring and basic administration for datacenter and cloud servers (Linux/Windows). Troubleshoot incidents, perform user/access management, reboot/services, verify backups, maintain SOPs and tickets, escalate to L2, and support scheduled maintenance and reporting.

Maintains and optimizes global network infrastructure, including routers, firewalls, switches, and load balancers. Troubleshoots outages and escalations, manages carrier maintenance, performs monitoring and software upgrades, and supports DNS, DHCP, email systems, documentation, and continuous operations through on-call coverage. Requires enterprise networking expertise, experience with mixed-vendor infrastructures and multi-platform environments, and strong troubleshooting and traffic analysis capabilities.

Leads global procurement strategy for Business Process Outsourcing and Technology Services. Manages end-to-end sourcing projects, RFx processes, MSA and SOW negotiations, spend optimization, supplier performance, stakeholder alignment, risk mitigation, compliance, and data privacy requirements. Partners with global business, technology, operations, legal, risk, and executive teams to build strategic vendor relationships and deliver favorable commercial outcomes.

Oversee daily office administration, inventory, procurement, vendor relations, and purchase requisitions/orders. Collaborate with HR, Finance, Safety, and Security on onboarding, records, financial administration, compliance, and employee engagement. Prepare monthly MIS reports and help maintain a safe, efficient, and positive workplace environment.

Maintain and optimize the ServiceNow CMDB, monitor Discovery and MID server health, manage identification rules and service mapping, and ensure configuration item data integrity. Collaborate with infrastructure, application, asset management, and M&A teams on integrations and automation. Implement data governance and lifecycle policies while supporting security audits, incident management, and change management processes.

Leads technical discovery, solution architecture, security integration, proof-of-concept workshops, technical proposals, and sales presentations for private cloud and datacenter infrastructure solutions. Designs Nutanix and VMware environments, including capacity planning, networking, security, data protection, and compliance. Partners with prospective clients as a trusted technical advisor and translates complex architecture concepts into business value and ROI.

Supervise multi-site Records and Information Management (RIM) operations across 4-5 warehouse facilities, optimize manpower and productivity, monitor KPIs and MIS/Google Sheets reporting, manage in-house teams and outsourced vendors, ensure SLAs/TATs compliance, resolve client escalations, and lead projects like facility consolidations and migrations.

Drives Workday Recruiting implementation and process standardization across eight MENAT countries. Gathers regional requirements, translates hiring practices into scalable Workday business processes, coordinates with HR and technical teams, manages talent platform integrations, ensures data integrity, and documents compliant workflows, specifications, and system triggers.

Supervise large-scale digitization and business process operations, including scanning, metadata, document management, workflow optimization, and proof-of-concept testing. Coordinate Key Account Managers, vertical leads, and ground delivery teams to meet customer expectations, timelines, SOPs, and financial goals. Lead teams of 50–100 employees, optimize costs and gross profit, validate proposals, manage customer relationships, and ensure operational compliance across client sites and facilities.

Provide on-site data center technical support, including hardware installation, racking, stacking, cabling, component replacement, network switch setup, power cycling, and troubleshooting. Coordinate with remote engineers and clients, follow technical runbooks, maintain asset and incident records, inspect alarms, and comply with data center access, safety, and security procedures.

Provides on-site smart hands support in data centers, including hardware racking, stacking, cabling, component replacement, power cycling, basic network switch setup, and troubleshooting. Coordinates with remote engineers and clients, follows runbooks, maintains accurate asset and incident records, conducts visual alarm inspections, and complies with secure access, safety, and operational procedures.

Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.

Manages a hyperscale client relationship as the primary contact, communicates SLAs, coordinates internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, supports project scoping, prepares QBRs, handles invoicing, and submits settlement reports. The role requires strong communication, organization, contract and financial understanding, data analysis, business software proficiency, and travel flexibility.

Drives enterprise new-business acquisition and strategic account growth across Mumbai and Bangalore. Manages the full B2B sales cycle, develops CXO relationships, sells SaaS and digital transformation solutions, collaborates with pre-sales and delivery teams, maintains CRM pipeline accuracy, responds to RFPs, and achieves revenue, retention, upsell, and customer satisfaction targets.

Drive new business acquisition and account expansion for digital transformation, records management, SaaS, and information management solutions. Manage the full sales cycle, build CXO-level relationships across regulated industries, negotiate complex deals, collaborate with internal teams, maintain Salesforce CRM forecasts, and achieve recurring revenue targets.

Provides expert Level 3 support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and service delivery. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Maintains compliance with Incident, Problem, and Change Management practices while supporting commercial and government customers.

Lead enterprise account strategy and revenue growth for manufacturing and conglomerate clients. Build C-level relationships, manage complex multi-stakeholder deals and RFPs, mentor a multidisciplinary sales team, and coordinate with product, finance, and operations to deliver large-scale digital transformation solutions.

Lead Level 3 application support for cloud and on-prem Digital Solutions: own incident resolution, perform deep diagnostics and root cause analysis, collaborate with DevOps/Engineering/Product teams to improve platform stability, monitor system health, and enforce IT service delivery processes.