Jobs at Iron Mountain

Manages the primary client relationship for a hyperscale data center account, coordinates SLAs and internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, prepares QBRs, handles invoicing, and submits settlement reports. Requires strong communication, organization, contractual and financial skills, business software proficiency, and flexibility to travel throughout the United States.

Supervise multi-site Records and Information Management operations across four to five warehouse facilities. Lead managers and outsourced personnel, optimize staffing and productivity, monitor KPIs and scorecards, manage vendors, ensure compliance with audits, SLAs, and turnaround times, and resolve client escalations. The role also supports operational initiatives such as facility consolidations and site migrations while maintaining safety and service excellence.

Manage employee lifecycle transactions across APAC, including onboarding, transfers, promotions, and terminations. Maintain HRIS records in Workday and ServiceNow, audit data accuracy, resolve escalated Tier-2 HR inquiries, support employee self-service, and manage confidential records in accordance with regional labor laws. Partner with HR technology teams on process mapping, script-based automation, AI auditing, anomaly detection, reporting, and continuous operational improvement.

Designs and executes adoption, training, readiness, and change management initiatives for AI, automation, analytics, and other digital technologies. Develops implementation roadmaps, supports internal users, addresses resistance, translates complex concepts for nontechnical audiences, and partners with product managers and leadership to drive enterprise adoption and measurable business value.

Oversee mechanical and electrical data center infrastructure projects from planning through completion. Manage scopes, schedules, budgets, resources, vendors, procurement, contracts, risks, technical reviews, site inspections, compliance, and quality assurance while minimizing operational disruptions.

Coordinate high-volume scanning and digitization operations in Tamil Nadu, leading a team of at least 30 personnel across shifts. Ensure production targets, equipment utilization, image quality, information security, document custody, and SOP compliance. Collaborate with project managers, clients, quality control, and IT teams to resolve operational issues. Manage workforce performance, MIS reporting, quality assurance, root cause analysis, and delivery under strict timelines.

Supervise end-to-end scanning and digitization operations in Tamil Nadu, leading a workforce of at least 50 personnel. Manage document preparation, indexing, image processing, production targets, quality standards, workforce planning, and productivity tracking. Coordinate with project management, quality assurance, IT, HR, and clients to ensure uninterrupted service delivery. Maintain compliance with SOPs, SLAs, confidentiality requirements, document custody protocols, and information security standards while optimizing turnaround times and resolving root causes.

Leads large-scale, multi-site scanning and digitization operations across Tamil Nadu, managing 200+ employees, productivity, quality, billing, SLAs, customer relationships, compliance, and cost optimization. The role requires KPI governance, root cause analysis, corrective actions, revenue realization, OCR workflow knowledge, stakeholder management, and frequent travel across project locations.

Supervise high-volume scanning, document preparation, indexing, and image-processing operations for a Tamil Nadu digitization project. Lead at least 50 employees, manage production targets, monitor quality and productivity, optimize turnaround times, conduct root-cause analysis, and ensure compliance with SOPs, SLAs, confidentiality policies, and information-security protocols. Coordinate with project management, quality assurance, IT, HR, and client representatives to maintain uninterrupted service delivery.

Coordinate high-volume scanning and digitization operations in Tamil Nadu, leading a team of at least 30 personnel across shifts. Ensure production targets, equipment utilization, quality standards, information security controls, SOP compliance, and document custody. Collaborate with project managers, clients, quality control, and IT teams to resolve issues. Responsibilities also include workforce management, MIS reporting, root cause analysis, and maintaining productivity under tight deadlines.

Supervise multi-site Records and Information Management (RIM) operations across 4-5 warehouse facilities, optimize manpower and productivity, monitor KPIs and MIS/Google Sheets reporting, manage in-house teams and outsourced vendors, ensure SLAs/TATs compliance, resolve client escalations, and lead projects like facility consolidations and migrations.

Supervise records and information management operations across 4–5 warehouse facilities. Lead team leaders, operations staff, and outsourced vendors while ensuring compliance, productivity, SLA, and turnaround-time targets. Monitor KPIs and facility scorecards using MIS and Google Sheets, identify cost-reduction opportunities, resolve client escalations, and support complex facility consolidation and migration projects.

Leads end-to-end operations for large-scale scanning and digitization projects, overseeing throughput, quality, workflow optimization, SLAs, financial performance, and customer satisfaction. Owns a $20M+ P&L portfolio, manages more than 400 employees, directs governance and escalations with public-sector customers, and drives revenue growth. Requires expertise in document scanning, indexing, enterprise content systems, OCR, quality management, and RCA/CAPA methodologies.

Leads end-to-end mechanical and electrical infrastructure projects for data centers, including scoping, budgeting, scheduling, procurement, contractor and vendor coordination, site execution, inspections, risk assessments, design reviews, quality control, compliance, and stakeholder reporting. The role ensures projects meet technical, safety, environmental, budget, timeline, and high-availability requirements with minimal operational disruption.

Leads end-to-end acquisition of strategic data center sites, including site identification, due diligence, utility and power assessment, commercial negotiations, site-control agreements, governance, approvals, and transaction closure. Partners with legal, finance, engineering, utilities, brokers, landowners, and government authorities to secure expansion-ready sites and manage commercial, regulatory, environmental, and stakeholder risks.

Leads global procurement strategy for Business Process Outsourcing and Technology Services. Manages end-to-end sourcing projects, RFx processes, MSA and SOW negotiations, spend optimization, supplier performance, stakeholder alignment, risk mitigation, compliance, and data privacy requirements. Partners with global business, technology, operations, legal, risk, and executive teams to build strategic vendor relationships and deliver favorable commercial outcomes.

Drives Workday Recruiting implementation and process standardization across eight MENAT countries. Gathers regional requirements, translates hiring practices into scalable Workday business processes, coordinates with HR and technical teams, manages talent platform integrations, ensures data integrity, and documents compliant workflows, specifications, and system triggers.