Jobs at Iron Mountain

Lead architecture, design, and development of full-stack web applications. Implement microservices and serverless solutions, collaborate with stakeholders and vendors, ensure high performance and scalability, drive CI/CD and DevOps practices, and maintain engineering excellence across frontend and backend stacks.

Lead design, launch, and management of a regional partner program for India: build tiered partner structures, manage partner lifecycle (onboarding, registrations, rebates, sunsetting), streamline digital onboarding with Legal and Ops, resolve channel conflicts and billing disputes, and advise sales leadership to optimize channel performance.

Sell Iron Mountain's digital offerings through partner-led GTM strategies. Own full sales cycle, expand customer footprint, acquire new logos, upsell, and lead executive engagements to position ECM, DMS, SaaS, and automation solutions.

Manage and resolve customer service requests within SLAs, route and categorize cases, collaborate with onboarding/billing teams, maintain data accuracy, and monitor queues to prevent service breaches.

Serve as primary customer contact delivering technical support for Iron Mountain Connect users, manage account inquiries, provide price estimates, process authorizations, coordinate facility audits, and collaborate with internal teams to ensure operational standards and audit compliance.

Provide escalated customer support across phone, email, and chat; resolve complex issues; collaborate with cross-functional teams to improve service processes; maintain compliance and identify continuous improvement opportunities to elevate customer satisfaction.

Lead the execution of global category strategies for BPO and IT services, managing sourcing projects, and ensuring compliance and risk mitigation.

Lead an AI-first transformation of procurement operations: assess Source-to-Pay maturity, design automation and LLM data governance, select and deploy S2P and CLM technologies, implement RPA/ML solutions, enable high-fidelity spend categorization and supplier compliance automation, and drive stakeholder integration and change management with IT and executive leadership.

Drive new business and expand accounts through strategic account planning, stakeholder engagement, prospecting, pipeline management in Salesforce, market research, and leading commercial negotiations to close deals.

The Large Account Renewals Revenue Manager leads the renewal program, driving revenue growth through pricing strategies, renewal management, and cross-functional collaboration while monitoring program performance and making strategic improvements.

Manage real-time contact center operations, forecast staffing needs, optimize global schedules, build automated reports and dashboards, and ensure compliance with labor laws and contingency plans.

Responsible for managing 24/7 data center operations, troubleshooting routing, switching, and firewall environments, while ensuring compliance with ITIL standards.

Responsible for implementing and managing benefit plans across the APAC region, ensuring compliance, vendor management, and effective communication with stakeholders.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Lead technical architecture and operations for Oracle Cloud Financials, design role-based access controls, implement OCI security, manage integrations via Oracle Integration Cloud (PL/SQL, SOAP/REST, JSON/XML), oversee environments (dev/test/prod), drive Oracle Risk Management Cloud implementation, optimize performance, and collaborate with cross-functional teams and stakeholders.

The role involves defining strategic initiatives, collaborating with stakeholders to implement programs, and ensuring delivery of measurable outcomes to enhance growth in India's business units.