Jobs at Iron Mountain

Manage strategic enterprise accounts for data center solutions, driving revenue through cross-selling and upselling colocation, cloud, managed services, and connectivity. Partner with executives, solution architects, sales, and operations teams to design solutions, close complex multimillion-dollar contracts, manage escalations, mitigate risks, maintain compliance, and ensure long-term customer retention.

Leads end-to-end acquisition of strategic data center sites, including site identification, due diligence, utility and power assessment, commercial negotiations, site-control agreements, governance, approvals, and transaction closure. Partners with legal, finance, engineering, utilities, brokers, landowners, and government authorities to secure expansion-ready sites and manage commercial, regulatory, environmental, and stakeholder risks.

Drive new enterprise customer acquisition and revenue by building CXO relationships, managing complex multi-year sales cycles, developing account and market strategies, maintaining a healthy pipeline, responding to RFPs, negotiating deals, and collaborating cross-functionally to deliver solutions for manufacturing and conglomerate clients.

The Junior Associate role supports Iron Mountain’s customer-focused records management, digital transformation, data center, asset lifecycle, and logistics services. The posting provides limited role-specific responsibilities and indicates the position is suitable for individuals starting or advancing their careers.

Provides expert Level 3 support for cloud-based enterprise applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communications. Collaborates with Engineering, DevOps, Product, and Sales to improve platform stability, scalability, onboarding, and service delivery. Ensures compliance with Incident, Problem, and Change Management processes while using automation, scripting, observability, and ticketing tools.

Administer and upgrade GlobalScape EFT MFT infrastructure, troubleshoot SFTP/FTPS/HTTPS/AS2 transfers, automate workflows with PowerShell and VB scripts, manage SSH/PGP keys and SOX reporting, and coordinate with infrastructure teams for connectivity and security.

Maintain and optimize the ServiceNow CMDB, monitor Discovery and MID server health, manage identification rules and service mapping, and ensure configuration item data integrity. Collaborate with infrastructure, application, asset management, and M&A teams on integrations and automation. Implement data governance and lifecycle policies while supporting security audits, incident management, and change management processes.

Drive new large-scale 3PL and warehousing business as an individual contributor: target high-growth sectors, build strategic partnerships, execute sales plans, lead RFPs and contract negotiations, design client-centric supply chain solutions with cross-functional teams, and represent the company at industry events.

Provide Level 2 technical support for global Managed File Transfer and document delivery systems. Diagnose and resolve incidents, restore steady-state operations, write Java or Python scripts for automation, support onboarding, coordinate cross-functional root cause analysis, and maintain installation, configuration, administration, SLA, quality, and operational compliance procedures.

Manages a hyperscale client relationship as the primary contact, communicates SLAs, coordinates internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, supports project scoping, prepares QBRs, handles invoicing, and submits settlement reports. The role requires strong communication, organization, contract and financial understanding, data analysis, business software proficiency, and travel flexibility.

Drives enterprise new-business acquisition and strategic account growth across Mumbai and Bangalore. Manages the full B2B sales cycle, develops CXO relationships, sells SaaS and digital transformation solutions, collaborates with pre-sales and delivery teams, maintains CRM pipeline accuracy, responds to RFPs, and achieves revenue, retention, upsell, and customer satisfaction targets.

Drive new business acquisition and account expansion for digital transformation, records management, SaaS, and information management solutions. Manage the full sales cycle, build CXO-level relationships across regulated industries, negotiate complex deals, collaborate with internal teams, maintain Salesforce CRM forecasts, and achieve recurring revenue targets.

Provides expert Level 3 support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and service delivery. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Maintains compliance with Incident, Problem, and Change Management practices while supporting commercial and government customers.

Lead 24/7 data center network and security operations, monitor SIEM, troubleshoot firewalls, WAF, VPN, and L2/L3 routing, coordinate escalations with L2/L3 teams and vendors, perform audits and ITIL-aligned incident/problem/change management, and maintain SLAs and KPIs.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Lead enterprise account strategy and revenue growth for manufacturing and conglomerate clients. Build C-level relationships, manage complex multi-stakeholder deals and RFPs, mentor a multidisciplinary sales team, and coordinate with product, finance, and operations to deliver large-scale digital transformation solutions.

Drive national enterprise account strategy and revenue for manufacturing and conglomerate clients. Build CXO-level relationships, close complex multi-year deals, develop pipeline, and lead multidisciplinary sales teams while coordinating with product, finance, and operations to deliver customized digital transformation solutions.

Lead Level 3 application support for cloud and on-prem Digital Solutions: own incident resolution, perform deep diagnostics and root cause analysis, collaborate with DevOps/Engineering/Product teams to improve platform stability, monitor system health, and enforce IT service delivery processes.

Provide Level 3 application support for cloud and on‑prem digital solutions: lead root-cause analysis and incident resolution, monitor system health, collaborate with Engineering/DevOps/Product teams, manage incident/problem/change processes, automate tasks with Python, and maintain client relationships to ensure platform stability and performance.