Teams at Iron Mountain

Leads global strategy, governance, and execution for enterprise Order-to-Cash and Customer Care technology platforms. Owns Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius, optimizing financial workflows, billing, cash flow, integrations, compliance, and audit readiness. Directs technology roadmaps, automation, UAT, change management, and system consolidation while managing distributed teams across the United States and India.

Serve as the technical authority for warehouse and logistics technology: define architecture principles and roadmaps; lead WMS strategy (Manhattan Scale, SAP EWM); design and govern integrations (APIs, event-driven, EDI); oversee infrastructure, OT, and automation integrations (WCS/WES/ASRS, edge, Wi‑Fi); and partner on security, observability, disaster recovery, and resiliency for mission‑critical supply chain platforms.

Leads enterprise change management for digital transformation initiatives. Responsibilities include applying Prosci/ADKAR frameworks, conducting impact and readiness assessments, developing communications, facilitating cross-functional collaboration, tracking adoption metrics, analyzing root causes, and mitigating implementation risks. The role requires corporate change management experience, stakeholder leadership, strong communication, enterprise platform familiarity, and preferably Prosci or CCMP certification.