Teams at Iron Mountain

Manages the primary client relationship for a hyperscale data center account, coordinates SLAs and internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, prepares QBRs, handles invoicing, and submits settlement reports. Requires strong communication, organization, contractual and financial skills, business software proficiency, and flexibility to travel throughout the United States.

Supervise multi-site Records and Information Management operations across four to five warehouse facilities. Lead managers and outsourced personnel, optimize staffing and productivity, monitor KPIs and scorecards, manage vendors, ensure compliance with audits, SLAs, and turnaround times, and resolve client escalations. The role also supports operational initiatives such as facility consolidations and site migrations while maintaining safety and service excellence.

Manage employee lifecycle transactions across APAC, including onboarding, transfers, promotions, and terminations. Maintain HRIS records in Workday and ServiceNow, audit data accuracy, resolve escalated Tier-2 HR inquiries, support employee self-service, and manage confidential records in accordance with regional labor laws. Partner with HR technology teams on process mapping, script-based automation, AI auditing, anomaly detection, reporting, and continuous operational improvement.