Jobs at Kintsugi AI, Inc.

Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Serve as first-line support via email and chat, troubleshoot and resolve customer issues, guide users through the SaaS platform, escalate complex technical problems, document interactions to identify trends, collaborate with product and onboarding to improve help docs and FAQs, and maintain high customer service standards for Southeast Asia customers.

Manage end-to-end lifecycle of multiple integrations: write PRDs, coordinate with partners, engineering, and design, guide API usage, present updates, and support go-to-market launches.

Research indirect tax rules across jurisdictions and tax types, translate legal content into structured logic, document tax logic and edge cases, monitor regulatory changes, collaborate with product and engineering to implement features, and support internal teams with tax investigations and roadmap planning.

Drive simplification and automation of tax operations for a B2B SaaS product. Gather requirements, launch automation features, partner with engineering, design, and operations, and integrate third-party tools to deliver end-to-end solutions.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.