Teams at Kintsugi AI, Inc.

Research indirect tax rules across jurisdictions and tax types, translate legal content into structured logic, document tax logic and edge cases, monitor regulatory changes, collaborate with product and engineering to implement features, and support internal teams with tax investigations and roadmap planning.

Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.