Teams at Kyndryl

Develop and maintain automated tests for cloud-based managed services, including UI, CLI, API, functional, integration, regression, scalability, and performance testing. Define test strategies, plans, cases, and specifications; track defects; troubleshoot test frameworks and scripts; and collaborate with engineering teams throughout the software development lifecycle. Lead quality engineering discussions, promote testing best practices, and mentor QA engineers.

Provides Level 1 and Level 2 operational support for Microsoft 365 services, including incident triage, troubleshooting, escalation, monitoring, service reporting, access management, security and compliance configuration, Teams voice administration, and mailbox management. The role also develops PowerShell automation, maintains knowledge documentation, supports self-service improvements, and collaborates with global teams and third-party resolver groups.

Monitor Microsoft Teams Rooms and audiovisual infrastructure in a 24x7 remote operations environment. Investigate alerts and incidents, perform structured fault isolation, execute approved remote remediation, validate recovery, document incidents in ITSM systems, manage SLAs and escalations, and communicate with resolver teams. Identify recurring issues, maintain operational ownership through resolution or transfer, and provide feedback on runbooks and knowledge articles.