Teams at Levanta

Lead Levanta’s APAC Customer Success function, owning regional strategy, retention, expansion, customer health, forecasting, and P&L-level outcomes. Build and develop the regional team, oversee strategic accounts and escalations, establish scalable processes and playbooks, drive product adoption and measurable ROI, and apply AI and automation to improve efficiency. Partner cross-functionally with Sales, Partnerships, Product, and executive leadership while bringing APAC marketplace and seller insights into company strategy.

Manage customer and agency-partner relationships across APAC, serving as the primary Mandarin- and English-speaking contact. Drive platform adoption, revenue activation, retention, and satisfaction through regular check-ins, issue resolution, affiliate matching, and customer advocacy. Collaborate with sales, engineering, product, and publisher development teams, identify upsell opportunities, monitor customer health, and provide platform and industry guidance.