Jobs at LogicMonitor

Provide frontline technical support for LogicMonitor users by managing incoming chat and ticket cases through resolution within SLAs. Troubleshoot SaaS IT infrastructure management issues across Linux, Windows, networks, containers, and cloud platforms. Educate customers, advocate for their needs, collaborate with product, development, and customer success teams on escalations, and contribute to product enhancements and bug resolution.

Serve as the senior technical advisor for strategic enterprise accounts, designing observability architectures across multi-cloud, hybrid, edge, and AI environments. Lead cloud migration observability, agentic AI monitoring, network pathing analysis, API integrations, automation, executive architecture reviews, workshops, and technical escalations. Partner with Sales, Customer Success, Product, Engineering, and AI teams to influence roadmaps and deliver scalable customer solutions.

Maintain and scale LogicMonitor’s sales demo environments for proofs of concept, webinars, trials, and customer demonstrations. Support infrastructure configuration, deployment pipelines, GitOps updates, monitoring, alerting, security, access management, vulnerability remediation, incident response, performance optimization, and resource planning. Collaborate with Product, Development, Sales, and Solutions Engineering teams, while documenting procedures, creating runbooks, and improving automation and operational reliability.

Own Salesforce administration and the Revenue Operations technology stack while improving processes, data quality, reporting, vendor management, user adoption, and AI-enabled automation. Build dashboards and analyze pipeline, forecasting, renewals, and revenue performance. Lead cross-functional RevOps projects, manage implementations and integrations, document requirements and processes, and partner with Sales, Marketing, Customer Success, Finance, IT, and Procurement to drive scalable revenue growth.

Lead customer onboarding and optimization for LogicMonitor’s internet performance monitoring platform. Analyze digital services, investigate bottlenecks across DNS, CDNs, networks, applications, and browsers, and configure synthetic tests. Present actionable performance recommendations, advise customers, collaborate with Engineering, Product, Support, and Customer Success, and mentor internal team members while improving delivery quality and workflows.

Build and improve production-oriented enterprise AI solutions using prompts, LLMs, RAG, workflow automation, APIs, governed data, and evaluation frameworks. Integrate systems such as Salesforce, Slack, Snowflake, and AWS using n8n, Python, JavaScript, or TypeScript. Apply context engineering, observability, security, privacy, testing, and reliability controls while partnering with business, product, data, security, and engineering stakeholders.

Manage SaaS contract renewals by preparing quotes, tracking accounts and forecasts, negotiating terms, securing purchase orders and signatures, and coordinating with Customer Success, Sales, Finance, and Legal. Identify churn risks and expansion opportunities, support growth deals, maintain accurate Salesforce records, and achieve retention and renewal targets through proactive customer engagement.

The Senior Solutions Architect advises Professional Services teams on complex Edwin AI implementations, including customer discovery, solution design, integrations, estimates, statements of work, deployment oversight, troubleshooting, and technical escalations. The role defines delivery best practices, mentors regional teams, ensures consistent global delivery, collaborates with product and project teams, contributes customer feedback to the product roadmap, and supports professional services package development. Travel of up to 25% is required.

Lead migration of datacenter applications to AWS, build scalable cloud infrastructure, automate deployments, enable AI/ML workloads, ensure operational excellence and FedRamp security improvements, collaborate with developers, and maintain SaaS uptime with strong documentation and runbooks.