Teams at Microsoft

Investigate and resolve customer technical issues involving Windows and related server technologies. Collaborate across teams, use troubleshooting tools, share technical knowledge, complete readiness training, identify product defects, and escalate issues to improve Microsoft products and support processes.

Investigate and resolve customer technical issues, collaborate across teams, use troubleshooting tools, build peer knowledge communities, develop technical proficiency, and escalate product defects to support product and process improvements.

Designs and leads Azure AI and TokenOps architectures across Asian markets. Responsibilities include customer workshops, pilots, agent and RAG architecture, model routing and evaluation, observability, FinOps unit economics, enterprise integration, security, Responsible AI, and regulatory compliance. The role coordinates customers, partners, Microsoft stakeholders, and regional delivery teams while creating reusable, locally adaptable architecture and delivery patterns.