Search the 6 jobs at Mindtickle

As a Technical Account Manager at Mindtickle, you will be responsible for ensuring customer success through onboarding, technical support, performance monitoring, and relationship management. Your role will involve customizing integrations, troubleshooting issues, analyzing customer data usage, and advocating for customer feedback to drive product improvements.

As a Managed Services Associate, you will provide service to enterprise clients by managing projects, conducting user acceptance testing, and creating bite-sized learning content. The role involves communication with clients, project management, and utilizing tools such as PowerPoint and instructional design methods.

The Senior Instructional Designer will manage the end-to-end project cycle for creating and delivering instructional content, ensuring stakeholder engagement and project timelines are met. Responsibilities include content structure, developing eLearning solutions, conducting needs analysis, and evaluating existing materials for effectiveness.

As a Product Designer II at Mindtickle, you will enhance the design system and collaborate with product and engineering teams to create user-friendly sales enablement solutions. Key responsibilities include producing high-quality designs, managing feedback processes, mentoring junior designers, and creating Figma prototypes to demonstrate design ideas.

The role involves leading and managing a team of Level 1 Customer Success Engineers to enhance support delivery and optimize customer satisfaction. Responsibilities include mentoring, conducting performance reviews, resolving escalated customer issues, collaborating with various teams, and utilizing data insights for operational improvements.

The Customer Success Engineer II at Mindtickle acts as a technical liaison, diagnosing complex issues, providing configuration solutions, and managing customer relationships to ensure product adoption. Responsibilities include technical support, troubleshooting, and documentation, requiring strong analytical skills and experience in customer-facing roles.