Teams at Mindtickle

Owns portfolio governance, financial visibility, sourcing analysis, strategic initiatives, escalations, process improvement, and executive reporting across Mindtickle’s Services organization. The role tracks revenue, costs, margins, capacity, utilization, vendors, and delivery risks; leads cross-functional programs; supports account recovery; standardizes operating processes; and transforms operational data into leadership narratives and decisions.

Lead strategic, customer-facing Professional Services programs across implementation, content delivery, managed services, and technical workstreams. Responsibilities include program governance, delivery planning, risk mitigation, resource allocation, executive communication, customer relationship management, reporting, pre-sales support, process improvement, and mentoring program managers. The role focuses on predictable delivery, operational excellence, scalable frameworks, and measurable customer outcomes across multiple concurrent programs.

Provides frontline technical support for a global enterprise SaaS platform and AI solutions. Troubleshoots and resolves complex customer issues involving cloud systems, backend services, APIs, data platforms, UI interactions, and AI capabilities. Collaborates with global customers and internal engineering teams, communicates effectively, owns issues through resolution, and develops deeper technical expertise in a fast-paced environment.