Teams at Momentive Software

Provide technical escalation support for customers and vendors: troubleshoot API/integration issues (JSON, XML, HTML), investigate logs, reproduce bugs, configure/test SSO and webhooks, manage escalations from L1/L2 support, communicate status to stakeholders, and collaborate with product engineering to resolve and test fixes.

Provide technical support, troubleshoot and resolve software issues, document processes, and collaborate with teams to enhance customer satisfaction.

The Senior Software Engineer will develop and manage applications, mentor junior developers, and enhance coding practices using agile methodologies. They will also address complex software challenges and consult with management.