Teams at NAVIS

Lead customer implementations for Revinate’s SaaS hospitality products, managing timelines, stakeholders, deliverables, documentation, integrations, technical configuration, testing, troubleshooting, and vendor coordination. The role manages numerous simultaneous projects, serves as the primary customer contact, develops SOPs, supports product adoption, and escalates risks to ensure efficient, on-time launches.

Provide tier-2 technical support for Revinate's SaaS products: own tickets end-to-end, troubleshoot web/email and PMS issues, document findings, escalate bugs to Product/Engineering, collaborate with global Customer Success to improve processes and reduce ticket volume.