Jobs at Newfold Digital

Design and implement quality engineering strategies for AI-powered applications, LLMs, RAG pipelines, copilots, and autonomous agents. Build scalable Python automation frameworks, AI evaluation pipelines, synthetic datasets, and validation workflows. Test APIs, microservices, distributed systems, and agent orchestration while integrating quality gates into CI/CD. Validate vector databases, model behavior, safety, observability, reliability, performance, and cloud deployments across Docker, Kubernetes, and major cloud platforms.

Monitor, troubleshoot, and support on-premises and cloud infrastructure. Manage incidents, service requests, and changes through ServiceNow, develop automation scripts, maintain system documentation, and collaborate with engineering teams to sustain secure, high-performing systems and 99.9% uptime. The role includes Linux administration, web and database server management, infrastructure monitoring, storage administration, and participation in shifts and a 24/7 on-call rotation.

First-line technical support for customers across chat/call/email: troubleshoot DNS, domains, hosting, email and CMS issues; follow up, escalate, test products, report bugs, and suggest process improvements. Role works rotational 24/7 shifts.

Perform inside consultative sales via phone, chat and email: discover customer needs, pitch solutions, manage pipeline to hit revenue targets, collaborate with product/support/marketing, mentor teammates, gather customer feedback, and run sales campaigns to grow accounts.