Jobs at NewRocket

Senior ServiceNow developer focused on TSOM/SOMT and integrations to build Work Order management, scheduling, and dispatch solutions. Develop interfaces, ServiceNow event rules, discovery and service mapping patterns, MID server configuration, Service Graph integration, REST-based integrations, and prevent duplicate CIs. Collaborate with stakeholders and SMEs to support CMDB, environment migration, and advanced discovery/service mapping tasks.

Lead process governance and quality management for ServiceNow delivery. Define enterprise delivery processes, QMS, KPIs/SLAs, audits, and continuous improvement. Mentor teams, drive release/testing standards, collaborate with practice leads and clients to improve implementation maturity and reduce rework.

As a Senior Software Engineer, you will develop applications for Work Order management in ServiceNow, ensuring proper CMDB binding and collaborating with stakeholders to enhance functionality.

The ServiceNow Solution Architect leads a team in implementing and customizing ServiceNow solutions, focusing on CSM and FSM while mentoring junior engineers and collaborating with stakeholders.

The Proposal Leader drives strategy and governance for complex proposals, aligning solutions with client outcomes and improving win rates in ServiceNow consulting deals.