Teams at NewRocket

Plan, design, and execute test plans and scripts for ServiceNow (ITOM/CSM) implementations. Identify and triage defects, run functional and non-functional tests, use automation (ATF), analyze test data, draft QA policies, ensure compliance, and provide actionable feedback to improve product quality and user experience.

The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.

Lead ServiceNow implementations by running workshops, defining customer needs, producing functional specs and wireframes, managing priorities, partnering with technical teams for demos, and facilitating UAT and acceptance testing to improve business processes and customer outcomes.