Teams at NewRocket

The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.

Develop, train, deploy, and maintain machine learning and generative AI solutions, including predictive models, NLP applications, chatbots, LLMs, and agentic AI systems. Design scalable ETL pipelines, optimize databases, process large datasets with Spark and Snowflake, and create business visualizations. The role requires expertise across Python, SQL, cloud AI platforms, machine learning frameworks, databases, and data engineering.

Develop and enhance ServiceNow TSM/OMT customer applications for work order management, scheduling, and dispatch. Collaborate with stakeholders and technical SMEs to configure event rules, CMDB binding, discovery, service mapping, certification management, and Service Graph Connectors. Build interfaces, integrations, and REST-based components; configure MID servers, identification rules, discovery patterns, and multi-tier service mappings; and migrate patterns across environments while preventing duplicate configuration items.