Teams at Nokia

Defines quality strategies, test plans, and automation for carrier-grade optical networking equipment and protocols. Reviews requirements, estimates testing effort, validates complex system features, develops test scripts, maintains automation frameworks, analyzes failures and defects, and reports test results. Collaborates with system engineering, design, architecture, and customer support teams to ensure reliable product releases and address deployment issues.

Leads Central Delivery Care for core networks across markets, overseeing service delivery models, SLAs, escalations, critical incidents, financial targets, automation, and continuous improvement. Builds strategic relationships with R&D, product lifecycle, and market services teams; provides executive updates; develops talent; and drives serviceability, customer experience, and measurable business outcomes.

Provides third-tier support for Red Hat Identity Management services across on-premises and cloud environments. Responsibilities include resolving complex incidents, maintaining and monitoring IAM components, configuring users, groups, hosts, policies, and Linux services, supporting upgrades, taking proactive action on alerts, and mentoring junior staff. The role interfaces with T2 support, service delivery, and technical subject matter experts.