Jobs at NTT DATA

Provide L2 networking managed services: monitor, investigate, and resolve medium-complexity incidents; update and escalate tickets; perform change and maintenance tasks; collaborate on automation, coaching L1 teams, and contribute to projects and disaster recovery as needed.

Provide first-line monitoring and support for clients' collaboration, contact center and voice systems across private and public cloud. Troubleshoot incidents, perform approved maintenance (patching/configuration), triage and document cases, deliver phone/chat support, update knowledge articles, and suggest process improvements to reduce incidents while meeting SLAs and maintaining positive client communication.

Provide L2 networking managed services: monitor infrastructure, investigate and resolve incidents, manage tickets and escalations, execute changes, set up monitoring, support disaster recovery, collaborate on automation, coach L1/service desk, and contribute to project and trend-analysis work to reduce incidents.

The Managed Services Cross Technology Engineer (L2) provides second-line support for IT systems, resolving incidents and maintaining operational integrity across multiple technology domains.

The Managed Services Cross Technology Engineer (L2) ensures operational IT service continuity by monitoring incidents, resolving technical issues, and managing client requests across multiple technology domains.

Provide L2 application managed services for packaged applications (ERP, middleware): monitor, investigate, and resolve incidents and service requests; execute change management; coach L1/service desk; work with automation and projects; produce trend analysis and support disaster recovery and maintenance.