Teams at Onit

Provides front-line technical and product support for Onit’s SaaS legal operations platform through phone, email, and online channels. Responsibilities include troubleshooting, educating users, managing software subscriptions, resolving customer escalations, supporting implementations, contributing product feedback, and completing projects. The role also assists and coaches colleagues while working independently in a fast-paced technology environment.

Manage end-to-end software implementation projects for legal technology clients, from discovery through post-go-live support. Responsibilities include project planning, timeline and resource management, client communication, system configuration, data migration, training, risk mitigation, status reporting, and transition to customer success teams. The role collaborates with Sales, Product, Engineering, and Support while configuring solutions to improve clients’ legal operations.

Create, organize, and maintain technical knowledge articles and processes. Partner with SMEs, Support, Product, and Engineering to document features, troubleshoot, and close knowledge gaps. Monitor usage and metrics, govern content, and support AI-enabled automation and adoption to improve case deflection and internal enablement.