Teams at OpenGov

Provide advanced in-person and remote IT support as the primary escalation point, maintain office systems and AV/networking, manage assets, lead end-user training, document processes, mentor IT staff, support executives, and travel to sites for technical support and implementations.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Design, build, and lead delivery of scalable cloud-native SaaS features across frontend and backend. Mentor engineers, troubleshoot complex issues, collaborate cross-functionally, adopt AI-driven tools, ensure observability and operational excellence, and drive continuous improvement.