Teams at Porch Group

Supports clients throughout transaction workflows by resolving inquiries, analyzing requests, managing orders from creation through completion, maintaining accurate data across systems, and escalating bugs or operational issues. The role requires timely ticket completion, effective communication with clients and internal teams, adherence to quality standards, and consistent overnight availability overlapping with U.S. Central Time business hours.

Build and maintain B2B relationships with contractors and trade partners, source technicians for insurance claim work orders, coordinate appointments, follow up with clients, track daily performance metrics, accurately label claim dispositions, and escalate contractor relationship or service issues. The role requires strong English communication, customer service skills, CRM proficiency, Excel data entry, and ongoing overlap with U.S. Eastern Time business hours.

Design, implement, and operate production database platforms across GCP and Azure. Responsibilities include PostgreSQL, SQL Server, and BigQuery administration; architecture, migration, performance tuning, monitoring, backup, recovery, high availability, and disaster recovery. The role also implements Terraform infrastructure, supports CI/CD and data pipelines, contributes to security and modernization initiatives, and collaborates with engineering, analytics, data science, and business teams.