Teams at Redis (redis.io)

The Customer Success Manager at Redis will manage customer relationships, drive product adoption, deliver business reviews, develop success plans, and ensure account retention and growth while collaborating across teams.

Provide L1 technical support for Redis products (cloud and on‑prem), troubleshoot installation, latency and command issues, work with PaaS providers, escalate to internal teams, maintain SLAs, document solutions, and support customers in a 24/7 environment.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.