Teams at Revinate

Lead customer implementations for Revinate’s SaaS product suite, serving as the primary customer contact and coordinating internal teams, vendors, and integrations. Manage timelines, deliverables, documentation, technical configuration, testing, troubleshooting, risks, and project meetings across numerous concurrent implementations. Advise customers on product value, coordinate with property management system vendors, create SOPs, and ensure successful launches within four to eight weeks.

Provide tier-2 technical support for Revinate's SaaS products: own customer issues end-to-end, troubleshoot web/email/PMS problems, document incidents, liaise with Engineering and Product, escalate and report bugs, and collaborate with global Customer Success to improve processes and reduce ticket volume.