Teams at SailPoint

Architect and deliver high-performance Angular-based UI experiences for SailPoint’s cloud SaaS product. Build responsive TypeScript components, define REST API contracts with microservices teams, resolve customer UI issues, improve frontend architecture and automated test coverage, and prevent critical regressions. The role also includes mentoring engineers, collaborating with UX and Product Management, estimating quarterly epics, and leading frontend architecture planning in an Agile environment.

Provide technical support to SailPoint customers and field teams by troubleshooting enterprise software issues across databases, operating systems, application servers, XML, and JavaScript. Document cases and solutions, escalate complex issues to Level 2, collaborate with Sales, Marketing, and Engineering, and participate in a 24x7 on-call rotation. The role emphasizes clear communication, empathy, detailed case documentation, and creative problem solving.

Owns the semantic and context layers that enable AI agents to accurately interpret business questions and query enterprise data. Defines metrics, entities, business rules, synonyms, and retrieval-ready context; partners with AI, data, architecture, governance, and business teams; evaluates agent outputs using golden queries; and establishes documentation, quality assurance, versioning, and change-management processes.