Teams at SailPoint

Create and maintain SaaS administrator documentation, KB articles, and in-app content. Collaborate with product, engineering, UX, QA, and support; test and update docs for continuous delivery and beta releases; research unfamiliar topics to produce accurate, timely content.

Manage and secure a global enterprise endpoint fleet across Windows and macOS. Design and maintain Intune and Jamf Pro environments, administer device provisioning, compliance, patching, encryption, application deployment, and lifecycle workflows. Develop automation using PowerShell, Bash, zsh, and Python; troubleshoot complex endpoint issues; analyze fleet health; document root causes; support change and infrastructure projects; and mentor Helpdesk and Desktop Support teams.

Lead design and delivery of scalable Salesforce solutions, provide technical leadership on implementations and integrations, enforce development best practices, manage data modeling and migrations, optimize platform performance, collaborate with stakeholders, and mentor developers to ensure secure, maintainable Salesforce architecture.