Teams at SarvaGram

Provides first-level product and application support by troubleshooting user issues, reproducing problems, tracking bugs, coordinating resolutions, documenting FAQs, monitoring tickets, testing fixes, analyzing feedback, and preparing reports, dashboards, training materials, and knowledge-base content.

Lead the automation squad, develop shared test automation frameworks and regression infrastructure, build n8n workflows and AppSmith internal tools, establish automation governance, and drive AI adoption across the organization. The role includes mentoring engineers, prioritizing automation opportunities, managing test data and performance testing, integrating AI-assisted test generation, setting AI tooling standards, and facilitating an AI bootcamp for new hires.

Own and scale AWS cloud infrastructure, CI/CD pipelines, Kubernetes platforms, monitoring, reliability, security, and incident response. Build infrastructure as code, automate deployments, manage production environments, optimize costs, and implement backup and disaster recovery strategies. Partner with engineering, QA, and security teams to improve developer experience and operational standards, while participating in on-call rotations, leading incidents, documenting procedures, and mentoring junior engineers.