Teams at Shipbob

Lead and coach a frontline merchant operations team to meet SLAs and KPIs, manage ticket queues (Salesforce, Jira), enforce SOPs, run audits and training, handle escalations, and coordinate cross-functionally to maintain service quality.

Design, build, and deploy forecasting and predictive ML models for sales, inventory, transportation, and transit time. Collaborate cross-functionally to productionize solutions, optimize operations and costs, monitor models, and communicate insights to senior stakeholders to drive strategic decisions.

Lead and grow a team of data engineers to design, build, and operate scalable Azure-based data platforms (ADLS, Databricks). Own data pipelines, governance, SLAs, observability, and cross-functional delivery to support BI, analytics, and ML workloads while improving engineering processes and platform reliability.