Teams at Thermo Fisher Scientific

Provide expert-level technical support for advanced analytical and microscopy systems, using remote diagnostics, CRM tools, and Windows-based platforms. Troubleshoot complex hardware and software issues, manage customer relationships, document solutions, collaborate with field teams and R&D, and travel 15–30% for customer support and training.

Drive strategic market development and qualified opportunity generation for bioprocessing solutions. Build relationships across stakeholders, qualify complex opportunities, coordinate technical evaluations with specialists, maintain CRM pipeline hygiene, analyze funnel metrics, and collaborate cross-functionally to convert opportunities into revenue and support regional commercial growth.

Supports business and technology initiatives by analyzing processes, gathering and documenting requirements, creating user stories, process flows, and acceptance criteria, and translating business needs into technical solutions. Facilitates workshops and stakeholder meetings, performs data analysis and reporting, supports agile project delivery, and conducts user acceptance testing. Collaborates cross-functionally to improve operational efficiency and deliver business solutions.