What's the Work-Life Balance Like at Toast?

Toast approaches flexible work as a way to support employee autonomy, global collaboration and connection, with remote, hybrid and office-based experiences depending on role, team and location. 

• Remote and hybrid flexibility: Toast’s culture includes remote and hybrid employees across the U.S., Canada, the U.K., Ireland, India, Australia and Taiwan, supported by virtual programming, collaboration tools and connection rituals. A senior district sales manager said that even though many employees are fully remote or hybrid, “it feels like family,” with virtual events helping employees meet people and teams outside their usual work environment. External reviews also cite work from home, remote work, flexibility and work-life balance as strengths of the Toast employee experience. (Glassdoor )
• Intentional global collaboration: Toast employees describe flexible collaboration across time zones through async updates, documentation, Slack, meetings, town halls, coffee chats and R&D snack talks. A senior software engineer said Toast’s international culture includes events that “foster open communication and idea sharing,” while a customer care manager said Toast’s global approach depends on flexibility, inclusivity and continuous feedback. Comparably reviews reinforce the team connection theme, with employees calling out coffee-chat culture, helpful teammates and teams that collaborate toward shared goals. (Comparably)
• Offices built for connection: Toast also invests in offices that support collaboration and customer engagement. Its New York office includes meeting spaces, open-concept areas, soundproofed phone booths, a stocked kitchen and a demo room, while the London office was designed as a go-to-market concept with meeting areas and customer demo space. External reviews mention nice offices and strong coworkers, aligning with Toast’s emphasis on in-person spaces that help employees connect when they come together. (Glassdoor)
• External signals:
  • Flexibility Signals: Employees on external review sites highlight remote work, flexible PTO, work-life balance, autonomy and good benefits. (Glassdoor)
  • Team Connection: External reviews describe helpful coworkers, coffee-chat culture, supportive teams and collaboration toward shared goals. (Comparably; Glassdoor)
  • Employer Strengths: Employees on external review sites highlight Toast workplace culture, product strength, flexibility, benefits, growth and meaningful work. (Glassdoor)

Bottom line: Toast’s flexible work approach combines remote and hybrid flexibility with intentional in-person spaces, global communication practices and employee autonomy.

Toast supports employee mental health and wellbeing through no-cost therapy and coaching, wellbeing stipends, financial wellness, family-forming support, flexible time off and benefits designed to support employees as whole people. 

• Mental health care and coaching: Toast partners with Lyra Health in multiple countries to provide employees and eligible dependents access to 12 coaching or therapy sessions per person per year at no cost. Lyra services include guided self-care with a coach, in-person and video therapy, mental health coaching through video or live messaging, and self-led wellness tools. External reviews reinforce the value of Toast’s benefits, with employees citing good health benefits, solid benefits and strong work-life balance. (Glassdoor)
• Whole-person wellbeing benefits: Toast’s U.S. benefits include financial education and wellness, wellness stipend, fertility and family-forming guidance and stipend, subsidized backup child and adult care, paid parental, family and medical leave, and preferred pet insurance pricing. The 2025 ESG report also notes financial literacy and one-on-one sessions with certified financial planners. Comparably feedback specifically cites health benefits, fair pay, flexible PTO and autonomy as valued parts of the employee experience. (Comparably)
• Time to rest, recharge and give back: Toast supports wellbeing through flexible PTO, paid holidays, paid bereavement leave, paid volunteer time and a four-week paid sabbatical after five years of service. Employees say these resources are part of the culture: a senior account executive described manager support for taking control of her schedule, while external reviews call out flexible PTO, sabbatical, remote work and benefits as meaningful reasons employees value working at Toast.
• External signals:
  • Benefits Sentiment: Employees on external review sites cite good health benefits, flexible PTO, solid benefits, remote work and work-life balance. (Glassdoor)
  • Wellbeing and Rewards: Employees on external reviews call out health benefits, flexible PTO, autonomy and Toast’s four-week paid sabbatical after five years as valued parts of the employee experience. (Comparably)
  • Workplace Recognition: Toast has received Great Place to Work Certified May 2026–2027, Glassdoor Best Places to Work 2024 and Built In 2026 Best Places to Work recognitions. (Great Place to Work; Glassdoor)

Bottom line: Toast supports mental health and wellbeing through accessible care, flexible time off, financial and family resources, wellness benefits and a culture that encourages employees to recharge.