Teams at TripStack

Leads a 7–10 person software engineering team building scalable, low-latency flight-content systems. Owns architecture, technical decisions, delivery, code quality, testing, monitoring, technical debt, and SDLC improvements. Mentors engineers, serves as scrum master, resolves ambiguity, promotes secure coding and responsible AI adoption, and collaborates with engineering leadership to translate business objectives into technical work. Provides second-level production on-call support.

Supports product owners and content acquisition operations by maintaining airline connections, troubleshooting incidents, monitoring KPIs, analyzing portfolio performance, and creating reports, dashboards, alerts, and documentation. Acts as the first point of contact for customer support tickets, supplying data for bug investigations and development needs while coordinating stakeholder communication and escalations.

Own the operational performance and product delivery of a flight-content portfolio. Lead incident management, root-cause analysis, KPI monitoring, prioritization, stakeholder alignment, requirements definition, acceptance criteria, and coordination with engineering, QA, architects, airlines, and consolidators. Drive system stability, integration quality, performance, and continuous improvement while balancing production support, feature development, and technical priorities.