Teams at Twilio

Account for GL transactions (fixed assets, prepayments, accruals, intercompany, OPEX), perform month/quarter/year-end closes, prepare Ind AS financial statements, manage internal and external audits, produce variance analyses, resolve accounting issues, ensure regulatory filing compliance, and improve ERP and close processes.

Lead strategic sourcing for indirect categories (software, professional services, HR, events, travel). Develop category strategies, run RFI/RFPs, negotiate contracts, measure supplier performance, drive S2P improvements, and partner cross-functionally to deliver cost savings and supplier optimization.

Lead a remote India-based Technical Support team for Twilio's Voice Segment Platform: manage performance, coaching, escalations, incident RCA, process improvements, hiring and workforce planning, and cross-functional collaboration to improve customer satisfaction and operational KPIs.