Teams at Wolters Kluwer

Triage and resolve Concur, Egencia and corporate card travel and expense queries from internal and external users; monitor escalations, maintain KPIs/SLA, improve processes, define inbound engagement (call routing, scripting), build customer relationships, support training, ensure audit/compliance, and grow as SME across travel tools.

Lead and implement enterprise IAM/IGA architecture and security programs. Design connectors, lifecycle workflows, cloud identity governance, incident response, audits, Zero Trust controls, integrate with ITSM, mentor team members, and ensure compliance.

Lead design and implementation of security architectures, oversee threat detection and incident response, conduct audits and risk assessments, enforce security policies, ensure compliance, mentor team members, implement security technologies, and present strategic security plans to stakeholders.