Jobs at World Wide Technology

Provide intermediate Azure infrastructure support: troubleshoot VMs, storage, networking, identity (Azure AD), monitor/respond to alerts, fulfill service requests, manage tickets/SLA, escalate complex issues, assist with M365 user tasks, and follow ITIL processes while contributing documentation and process improvements.

Manage and support professional services partner relationships in India: vet partners, assist with partner quotes and SOW negotiations, handle escalations and deactivations, ensure India-specific compliance, and evangelize the partner program across the region.

Provide Tier 2 support for Microsoft 365 and Windows endpoint/server environments, resolving incidents and service requests within SLAs, monitoring systems, managing tickets and escalations, supporting identity and endpoint security, documenting resolutions, and collaborating with Tier 1/3 and vendors while following ITIL processes.

Design, develop, deploy, and maintain Oracle SOA composites (BPEL, JCA adapters, Enterprise Scheduler). Build and support integrations, debug production issues, create technical documentation, write/consume SOAP and REST services, and use SQL/PLSQL for data validation. Work in Agile teams and collaborate with analysts and architects.

Design, deploy, and troubleshoot enterprise wireless solutions (Juniper Mist, Cisco AireOS/IOS XE/EWC). Produce RF designs and assessments, implement wireless security (WIDS/WIPS), RTLS, QoS and wired network support. Create detailed network diagrams and low-level design documentation; communicate with stakeholders.

Provide expert Level 3 support for CyberArk and One Identity PAM solutions: troubleshoot complex IAM/PAM issues, perform root cause analysis, manage deployments/upgrades, optimize performance, document procedures, and mentor Level 1/2 teams while ensuring security and compliance across enterprise multi-tenant environments.

Lead and develop a global Project Coordinator (PC) team within the PMO. Ensure PMO standards, financial hygiene, and delivery rigor across projects. Coach, mentor, and train PCs, manage staffing and utilization, oversee quality assurance of PC deliverables, track schedule/scope/financial performance, and collaborate with sales, solution leads, and delivery teams to drive continuous improvement and successful project outcomes.

Develop, support and maintain Oracle EBS R12 and Oracle Cloud ERP technical solutions for Finance modules. Build PL/SQL packages, reports, data models, and integrations; troubleshoot production issues; participate in testing, documentation, and cloud/patch updates while collaborating with analysts and senior developers.

The Level 2 Azure Support Engineer provides technical support for Microsoft Azure services, resolving incidents, managing service requests, and monitoring environments. The role involves collaboration with other engineers and requires strong Azure infrastructure knowledge, troubleshooting skills, and teamwork.

Provide L3/L4 Azure support and operations for multi-tenant environments: monitor and maintain Azure IaaS/PaaS, respond to incidents and on-call rotations, drive priority incident escalations and RCAs, automate operational tasks, optimize costs, enforce governance and security controls, collaborate with Microsoft/vendors, engage clients and stakeholders, and maintain documentation and runbooks.

Responsible for system administration, technical support, and infrastructure management in a 24x7 environment, focusing on Microsoft technologies and virtualization.

Lead network planning, design, implementation, and optimization for enterprise data center and campus networks. Create HLD/LLD, deploy Cisco routing/switching, SDWAN, automation, configuration management, upgrades, troubleshooting, and performance monitoring. Serve as post-sales consultant and research networking technologies to support client solutions.