Jobs at Zebra Technologies

Provide advanced technical support for escalated customer issues across email, phone, and chat. Troubleshoot Zebra products, collaborate with engineering and product teams, document resolutions, create knowledge base content, analyze support trends, and improve service processes. Train and mentor junior team members, maintain stakeholder relationships, and stay current with emerging technologies and industry practices.

Maintains and automates multi-cloud infrastructure across AWS, Azure, and GCP. Supports CI/CD pipelines, containerized workloads, Kubernetes environments, monitoring, incident response, backups, and disaster recovery checks. Develops Terraform configurations and Bash or Python scripts for operational automation. Responsibilities include cloud resource management, IAM/RBAC administration, deployment support, troubleshooting build and infrastructure issues, and maintaining system reliability through on-call participation.

Maintain and automate multi-cloud infrastructure across AWS, Azure, and GCP. Support CI/CD pipelines, deployments, rollbacks, Docker and Kubernetes workloads, monitoring, incident response, backups, and disaster recovery checks. Develop Terraform infrastructure configurations and Bash or Python automation scripts. Troubleshoot operational issues, manage access and cloud resources, improve reliability, and assist development teams with deployment workflows.

Provide mid-level technical support by troubleshooting and resolving customer issues, managing support tickets to meet SLAs, collaborating with cross-functional teams, improving support processes, and delivering training to junior staff. Support multiple Zebra products and use AI-driven tools to diagnose and resolve problems.