Teams at Zebra Technologies

Lead and mentor an engineering team while acting as a hands-on technical lead. Drive architecture and design, implement Node.js/GraphQL backends, collaborate with clients and cross-functional teams, optimize cloud infrastructure (AWS/Azure), implement observability, and leverage AI tools to accelerate development.

Provide advanced technical support for escalated customer issues across email, phone, and chat. Troubleshoot Zebra products, collaborate with engineering and product teams, document resolutions, create knowledge base content, analyze support trends, and improve service processes. Train and mentor junior team members, maintain stakeholder relationships, and stay current with emerging technologies and industry practices.

Maintains and automates multi-cloud infrastructure across AWS, Azure, and GCP. Supports CI/CD pipelines, containerized workloads, Kubernetes environments, monitoring, incident response, backups, and disaster recovery checks. Develops Terraform configurations and Bash or Python scripts for operational automation. Responsibilities include cloud resource management, IAM/RBAC administration, deployment support, troubleshooting build and infrastructure issues, and maintaining system reliability through on-call participation.