Teams at Zebra Technologies

Lead and mentor an engineering team while acting as a hands-on technical lead. Drive architecture and design, implement Node.js/GraphQL backends, collaborate with clients and cross-functional teams, optimize cloud infrastructure (AWS/Azure), implement observability, and leverage AI tools to accelerate development.

Provide mid-level technical support by troubleshooting and resolving customer issues, managing support tickets to meet SLAs, collaborating with cross-functional teams, improving support processes, and delivering training to junior staff. Support multiple Zebra products and use AI-driven tools to diagnose and resolve problems.

Provide intermediate-level technical support for multiple Zebra products: troubleshoot and resolve moderate technical issues, manage support tickets within SLAs, collaborate cross-functionally, contribute to process improvements, and train entry-level team members.